Hosted Telephony

Receive inbound non-geo calls to your mobile or landline

Receive inbound non-geo calls to your mobile or landline

Using a low-cost non-geographic number is a great way to increase conversions on your website, providing a low rate number for your site visitors to call, regardless of their location or device. The new 03 numbers are particularly good for mobile website visitors, as the calls to these numbers are usually included in the contracted minutes and do not cost the caller anything extra.

This also means you can direct these inbound business calls to any telephone number you want, mobile or landline, without having to display it publicly on the internet. So you’re no longer tied to your desk or office, take your business calls while out and about or even at the beach 😀

The quickest, easiest and cheapest way I have found to set up a non-geographic telephone number which routes calls to my mobile or landline, is by utilising the fantastic platform provided by Twilio. Once you have created an account and registered your non-geo telephone number, simply follow the steps below to start receiving inbound calls to any active phone number of your choice.

Set up inbound only non-geo call routing

    1. Navigate to TwiML Bins
    2. Add a bin and paste the below code in the main field
    3. Replace +NN-NNNN-NNNNNN with your destination number
    4. Give it a friendly name like “forward” and save
    5. Now go to Manage Numbers and set it up as pictured below

TwiML Bin Code
<?xml version="1.0" encoding="UTF-8"?>

Inbound Call Forwarding

That’s it you should be good to go! Call your new non-geographic number from a different phone and check that you can answer and maintain a call on your mobile network connection or existing landline.

NB. If you don’t have a mobile signal, you can’t receive calls routed to your mobile number.

For more advanced requirements or further assistance with your business telephony demands, contact White Rabbit for business telephone solutions that grow with you.

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Posted by wr in Hosted Telephony, Tutorial, 0 comments
Easily configure VoIP telephone on cloud telecom providers

Easily configure VoIP telephone on cloud telecom providers

One of the best new ways to get a business telephone line and number is to use a Hosted Telephone Service. This technology uses your existing internet connection to carry your telephone calls (voice traffic). Using the clever technology that is in a VoIP Telephone (Voice over IP), the sound of your voice is converted into ones and zeros (binary) and sent in packets over the internet. At the other end those packets are strung back together to recreate your voice, this is all done in the blink of an eye, so your conversation flows smoothly.

Internet Telephones from White RabbitSome hosted telephony service providers fix you into using their VoIP telephone handsets, however many will allow you to use a third party SIP telephone handset on their service. There are several manufacturers of SIP compatible telephone handsets out there and that is what you will need to set up your own hosted telephone line. SIP is a universal telephony language that many business telephone manufacturers have got on-board with, providing firmware for their handsets to be used on SIP technology, enabling a more open-hardware approach to VoIP telephony.

The first thing you will need to do when setting up a hosted telephone line is sign up for a service, the hosted telephony service provider will give you your necessary account details and their server details, these you will need to configure your VoIP telephone (provisioning). There is little difference between the hosted telecoms providers, as the majority work on the same basic routes and the quality of your call is largely down to your internet connection. Shop around and look for the best call rates, teamed with good customer support, user reviews and handset compatibility.

Most VoIP telephone handsets have different configuration menus and techniques. In general you will need the following details from your hosted telephony provider to configure your SIP telephone handset:

  • Proxy Server = The hosted server address for your SIP traffic
  • Proxy Port = Usually 5060
  • Provisioning Server = Some hosted providing offer this for automatic configuration/updates
  • Authentication Name = User or login name for your hosted service
  • Authentication Password = The password associated to the Authentication Name above

You will then need to connect your VoIP telephone to your network, this is usually done by plugging the telephone directly into your network router or switch using an RJ45 Patch Cable, the same type of cable you use to connect your computer. If you do not have an available socket on your router, you can in most cases remove your computer’s network cable, plug the router end into the SIP telephone and then connect the telephone LAN/Network socket to the router.

VoIP telephone handsets need power to run, this is provided in the form of electricity, either from an additional power supply for the telephone or via your network using PoE (Power over Ethernet). If you don’t know what this is then you probably don’t have it, if you do know what this is, then you will also know that if you have it you will not need the additional power supply.

Once booted up, use the telephone user manual to guide you through entering the details provided by your hosting service. As mentioned earlier every model of SIP telephone has a different way of configuring for hosted services, so you would be best placed to gather as much information as possible, provided by both the VoIP telephone manufacturer and your hosted telephone service provider. Both should offer some form of support and/or documentation with provisioning your SIP telephone for hosted telephony services.

Below you will find some links to just a few of the many various hosted telephone service providers, with guidance on configuring SIP telephones for their hosted VoIP telephony service:

For more advanced requirements or further assistance with your business telephony demands, contact White Rabbit for business telephone solutions that grow with you.

Posted by wr in Hosted Telephony